ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL 4 Managing Professional DSV certification IT Governance Publishing, Claire Agutter
- Autorzy:
- IT Governance Publishing, Claire Agutter
- Wydawnictwo:
- IT Governance Publishing
- Ocena:
- Stron:
- 270
- Dostępne formaty:
-
PDFePub
Opis
książki
:
ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL 4 Managing Professional DSV certification
In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively.
With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.
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Szczegóły książki
- Tytuł oryginału:
- ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL 4 Managing Professional DSV certification
- ISBN Ebooka:
- 978-18-063-8622-2, 9781806386222
- Data wydania ebooka :
-
2025-07-21
Data wydania ebooka często jest dniem wprowadzenia tytułu do sprzedaży i może nie być równoznaczna
z datą wydania książki papierowej. Dodatkowe informacje możesz znaleźć w darmowym fragmencie.
Jeśli masz wątpliwości skontaktuj się z nami sklep@helion.pl.
- Język publikacji:
- angielski
- Rozmiar pliku Pdf:
- 2.5MB
- Rozmiar pliku ePub:
- 2.8MB
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