Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.
Claire Agutter
Tytuły autora: Claire Agutter dostępne w księgarni Helion
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This book introduces the key concepts of ITIL 4 Foundation and covers essential topics like service management, value co-creation, guiding principles, service value chain, and ITIL practices. It also provides exam preparation tips.-
- PDF + ePub pkt
(94,99 zł najniższa cena z 30 dni)
85.49 zł
94.99 zł(-10%) -
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Explore ITIL® 4's Create, Deliver, and Support (CDS) framework, focusing on service value systems, shift-left approaches, and technology integration. Learn how to streamline IT service management and enhance user support across the service lifecycle.
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- PDF + ePub pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł(-10%) -
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This book provides a comprehensive understanding of ITIL® 4 Direct, Plan and Improve (DPI) concepts, focusing on governance, risk management, continual improvement, and organizational change management. Ideal for IT service management professionals.
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- PDF + ePub pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł(-10%) -
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This book walks through ITIL® 4's best practices for driving stakeholder value, focusing on customer journeys, stakeholder relationships, and service design. Learn to design, manage, and improve services while validating value delivery.
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- PDF + ePub pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł(-10%) -
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This book provides an essential guide to ITIL® 4, including its core concepts, service management roles, practices, and the Service Value System. Perfect for individuals preparing for the ITIL Foundation exam.
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- PDF + ePub pkt
(94,99 zł najniższa cena z 30 dni)
85.49 zł
94.99 zł(-10%) -
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This book explores core High-Velocity IT practices, emphasizing ITIL 4 principles, strategies, and behaviors for transforming IT operations. It covers key concepts like the service value system, value chain, and digital product lifecycles.
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- PDF + ePub pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł(-10%) -
