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    ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification IT Governance Publishing, Claire Agutter

    (ebook) (audiobook) (audiobook) Język publikacji: angielski
    ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification IT Governance Publishing, Claire Agutter - okladka książki

    ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification IT Governance Publishing, Claire Agutter - okladka książki

    ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification IT Governance Publishing, Claire Agutter - audiobook MP3

    ITIL(R) 4 Drive Stakeholder Value (DSV). Your companion to the ITIL® 4 Managing Professional DSV certification IT Governance Publishing, Claire Agutter - audiobook CD

    Autorzy:
    IT Governance Publishing, Claire Agutter
    Wydawnictwo:
    IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
    Ocena:
    Bądź pierwszym, który oceni tę książkę
    Stron:
    270
    Dostępne formaty:
         PDF
         ePub
    The book explores the essential practices and strategies for driving stakeholder value, focusing on the ITIL® 4 framework. It begins with an in-depth analysis of the customer journey, including how to design and improve value streams, ensuring customer satisfaction and service quality. The book moves into targeting markets and stakeholders, offering methods for market segmentation and defining strategies for better customer engagement.

    In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively.

    With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.

    O autorach książki

    IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
    Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

    IT Governance Publishing, Claire Agutter - pozostałe książki

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