ITIL(R) 4 Essentials. Your essential guide for the ITIL 4 Foundation exam and beyond IT Governance Publishing, Claire Agutter
- Autorzy:
- IT Governance Publishing, Claire Agutter
- Wydawnictwo:
- IT Governance Publishing
- Ocena:
- Stron:
- 211
- Dostępne formaty:
-
PDFePub
Opis
książki
:
ITIL(R) 4 Essentials. Your essential guide for the ITIL 4 Foundation exam and beyond
The guide highlights ITIL® 4’s seven guiding principles, such as focusing on value, collaborating, and working holistically. These principles are essential for creating effective service management strategies. Readers will learn how to integrate these principles into their daily operations, leading to enhanced service delivery and better alignment with business goals. Additionally, the book explores the importance of the Service Value System (SVS) and the Service Value Chain, offering a detailed look at how these frameworks drive continuous improvement and value creation.
Lastly, the book covers essential ITIL® 4 practices like continual improvement, change management, and incident management. Each practice is explored in depth, providing practical guidance for implementation. The final chapters offer exam preparation tips, ensuring readers are ready for the ITIL Foundation exam, with sample questions and strategies for success.
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Szczegóły książki
- Tytuł oryginału:
- ITIL(R) 4 Essentials. Your essential guide for the ITIL 4 Foundation exam and beyond
- ISBN Ebooka:
- 978-18-063-8908-7, 9781806389087
- Data wydania ebooka :
-
2025-07-21
Data wydania ebooka często jest dniem wprowadzenia tytułu do sprzedaży i może nie być równoznaczna
z datą wydania książki papierowej. Dodatkowe informacje możesz znaleźć w darmowym fragmencie.
Jeśli masz wątpliwości skontaktuj się z nami sklep@helion.pl.
- Język publikacji:
- angielski
- Rozmiar pliku Pdf:
- 2.2MB
- Rozmiar pliku ePub:
- 1.6MB
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