Brian Johnson has published over a dozen official titles in the IT Infrastructure Library (ITIL®) and a total of more than 30 books. He is the author of many books about best practices in business and IT. He designed and led the programme for ITIL version 2, which is widely used in the Netherlands and throughout the world.
Brian has inhabited many roles during his career, including vice president, lead architect, director and consultant. One of his current roles is as chief architect at the ASL BISL Foundation. The Utrecht-based Foundation provides guidance on business information management to a wide range of public- and private-sector businesses in the Benelux region. It publishes best-practice guidance and, together with certification bodies, provides education and examinations. Brian is chief architect for the redesign of all guidance and will be the author of new strategic publications.
Brian Johnson - ebooki
Tytuły autora: Brian Johnson dostępne w księgarni Helion
-
This book explores how IT is transforming business strategy, governance, and operations, with insights on balancing efficiency, effectiveness, and innovation to drive success in digital transformation projects.-
- PDF + ePub pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł(-10%) -
-
This book explores designing, implementing, and optimizing service desks to improve efficiency and customer satisfaction. With real-world case studies, learn how to streamline service delivery and integrate the USD into enterprise operations.
-
- PDF + ePub pkt
(179,00 zł najniższa cena z 30 dni)
161.10 zł
179.00 zł(-10%) -
