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Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences

(ebook) (audiobook) (audiobook) Książka w języku 1
Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences Welly Lee, James Phillips, Ray Smith - okladka książki

Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences Welly Lee, James Phillips, Ray Smith - okladka książki

Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences Welly Lee, James Phillips, Ray Smith - audiobook MP3

Working with Microsoft Forms and Customer Voice. Efficiently gather and manage customer feedback, insights, and experiences Welly Lee, James Phillips, Ray Smith - audiobook CD

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336
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Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions.
This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You’ll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario.
By the end of this Microsoft book, you’ll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results.

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O autorze książki

Welly Lee is the head of product for Dynamics 365 Customer Voice. He has been with Microsoft for more than 14 years working on products such as SQL Server, SharePoint, and Dynamics 365. Prior to Microsoft, he was a professional consultant advising multi-national organizations with business process and technology implementation for more than 10 years. He has a master’s in engineering and a Master of Business Administration (MBA) as well as a bachelor’s degree in psychology from the University of Washington.

In his free time, he likes to travel around the world having visited 79 countries, and plan to continue the travel as soon it becomes safe again from the pandemic.

Packt Publishing - inne książki

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