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    ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond IT Governance Publishing, Claire Agutter

    (ebook) (audiobook) (audiobook) Język publikacji: angielski
    ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond IT Governance Publishing, Claire Agutter - okladka książki

    ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond IT Governance Publishing, Claire Agutter - okladka książki

    ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond IT Governance Publishing, Claire Agutter - audiobook MP3

    ITIL(R) 4 Essentials. Your essential guide for the ITIL® 4 Foundation exam and beyond IT Governance Publishing, Claire Agutter - audiobook CD

    Autorzy:
    IT Governance Publishing, Claire Agutter
    Wydawnictwo:
    IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
    Ocena:
    Bądź pierwszym, który oceni tę książkę
    Stron:
    211
    Dostępne formaty:
         PDF
         ePub
    The ITIL® 4 Essentials guide offers a comprehensive introduction to IT service management, focusing on ITIL® 4 practices and principles. Readers gain an understanding of the four dimensions of service management—organizations, people, information, technology, partners, and suppliers—which are key to delivering effective IT services.
    The guide highlights ITIL® 4’s seven guiding principles, such as focusing on value, collaborating, and working holistically. These principles are essential for creating effective service management strategies. Readers will learn how to integrate these principles into their daily operations, leading to enhanced service delivery and better alignment with business goals. Additionally, the book explores the importance of the Service Value System (SVS) and the Service Value Chain, offering a detailed look at how these frameworks drive continuous improvement and value creation.
    Lastly, the book covers essential ITIL® 4 practices like continual improvement, change management, and incident management. Each practice is explored in depth, providing practical guidance for implementation. The final chapters offer exam preparation tips, ensuring readers are ready for the ITIL® Foundation exam, with sample questions and strategies for success.

    O autorach książki

    IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
    Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

    IT Governance Publishing, Claire Agutter - pozostałe książki

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