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    Integrated Measurement - KPIs and Metrics for ITSM. A narrative account IT Governance Publishing, Daniel McLean

    (ebook) (audiobook) (audiobook) Język publikacji: angielski
    Integrated Measurement - KPIs and Metrics for ITSM. A narrative account IT Governance Publishing, Daniel McLean - okladka książki

    Integrated Measurement - KPIs and Metrics for ITSM. A narrative account IT Governance Publishing, Daniel McLean - okladka książki

    Integrated Measurement - KPIs and Metrics for ITSM. A narrative account IT Governance Publishing, Daniel McLean - audiobook MP3

    Integrated Measurement - KPIs and Metrics for ITSM. A narrative account IT Governance Publishing, Daniel McLean - audiobook CD

    Autorzy:
    IT Governance Publishing, Daniel McLean
    Wydawnictwo:
    IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
    Ocena:
    Bądź pierwszym, który oceni tę książkę
    Stron:
    175
    Dostępne formaty:
         PDF
         ePub
    This book is a comprehensive guide to understanding and utilizing Key Performance Indicators (KPIs) and metrics in IT Service Management (ITSM). It starts by breaking down complex concepts into easy-to-understand ideas, ensuring even beginners can grasp the essentials of measuring IT service performance. Early chapters introduce foundational principles, helping readers recognize why KPIs matter and how they contribute to operational success.
    As the book progresses, it delves into the application of these metrics to optimize ITSM processes, offering strategies to tackle challenges in data collection and analysis. The text emphasizes how to identify meaningful data amidst the noise and use it to drive informed decisions. Each chapter builds on practical insights, guiding professionals through the nuances of ITSM measurement and performance enhancement.
    By the end, readers will have a clear understanding of how to leverage KPIs to achieve measurable improvements, create data-driven strategies, and foster a culture of continuous improvement in their organizations. With real-world examples and actionable advice, this book equips IT professionals with the tools necessary to measure success and elevate their IT service management practices.

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    O autorach książki

    IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
    Daniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing, and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organization. Daniel has developed and delivered customized ITIL courseware to a number of organizations and was a Peer Reviewer during the development of the ITIL 2007 v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.

    IT Governance Publishing, Daniel McLean - pozostałe książki

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