Collaborative Product Design. Help Any Team Build a Better Experience

Spis treści książki

• [ Preface ]
• Part I. Design and Collaboration
  • Chapter 1. The Elements of Design: Think-Make-Check and the Four Models
    • Think, Make, Check: What Designers Do
    • Designs Four Concerns: Users, Interfaces, Interactions, and Systems
  • Chapter 2. Fidelity: Check the Right Things with the Right People
    • Fidelity Changes Whats Included in the Model
    • The Models Fidelity Affects Iteration
    • Think-Make-Check Means Design Requires Collaboration
  • Chapter 3. The Elements of Collaboration: Shared Understanding, Inclusion, and Trust
    • Share Understanding, the First Principle of Collaboration
    • Include Everyone, the Second Principle of Collaboration
    • Trust Everyone, the Most Important Principle of Collaboration
    • Collaboration Is the Key to Better Products
  • Chapter 4. Collaboration in Practice: Frame, Facilitate, and Finish
    • Collaboration Is Its Own Problem
    • Collaboration Has a Repeatable Structure
    • Collaboration Starts with a Frame
    • Finish Collaboration with a Captured Outcome
    • Facilitate Collaboration Through Four Steps
    • Formal and Informal Collaboration
    • Design and Collaboration, All Together Now
• Part II. Project Strategy
  • Chapter 5. The Strategic Landscape
    • Strategy Is About Change
    • Drivers Explain Why to Change
    • Barriers Explain What Blocks Change
    • Goals and Getting to the Future State
    • Innovating at the Right Altitude
    • Focus Teams on the Right Goals
  • Chapter 6. Identify Project Goals with Goal Mapping
    • How Goal Mapping Works
    • Activity 1: Generate and Share Everyones Project Goals
    • Activity 2: Group Goals to Find Common Themes
    • Activity 3: Prioritize Project Goals
    • Identify Goals in Casual Conversations
    • Shared, Prioritized Goals Fuel Better Teams
  • Chapter 7. Identify a Concrete Vision for Success
    • How Future-State Envisioning Works
    • Activity 1: Generate Issues That Exist in the Current State
    • Activity 2: Generate Successes That Exist in the Current State
    • Activity 3: Generate Concrete Visions of What People Do in the Ideal Future
    • Activity 4: Map Metrics to Future Behaviors
    • Vision Focuses the Team on Success, not Features
  • Chapter 8. Document and Share Project Goals and Vision
    • Document Goals to Provide Important Context
    • Document Vision to Show the Big Picture
    • Check the Goals and Vision with the Team
    • Teams Need to Constantly Reference Goals and Vision
• Part III. Users
  • Chapter 9. Users and User Research
    • Personas vs. Profiles vs. Roles vs. Archetypes
    • Tasks, Contexts, and Influencers
    • Motivations, Goals, and Jobs-to-Be-Done
    • Project Goals Reveal the Attributes Your User Model Needs
    • Select Research Methods Based on User Attributes and Project Goals
    • Good User Models Evolve With the Product
  • Chapter 10. Identify Users with the Bulls-Eye Canvas
    • How User Identification Works
    • Activity 1: Generate Direct Users
    • Activity 2: Generate Indirect Users
    • Activity 3: Generate Extended Users
    • Build the Right Product for the Right User
  • Chapter 11. Explore User Attributes with the Profile Canvas
    • How the User Profile Canvas Works
    • Activity 1: Generate Tasks and Contexts
    • Activity 2: Analyze Tasks to Identify the Users Goal
    • Activity 3: Generate User Pain Points
    • Activity 4: Generate User Gains
    • Explore User Attributes to Build Better Products
  • Chapter 12. User Needs and Preferences with the Attribute Grid
    • How the Attribute Grid Works
    • Activity 1: Generate Attributes to Reveal the Landscape
    • Activity 2: Refine Attributes to Remove Noise
    • Activity 3: Understand Patterns and Outliers in User Behaviors
    • Activity 4: Review to Build Shared Vision with Broader Team and Stakeholders
    • The Attribute Grid Lays the Foundation for Personas
  • Chapter 13. Document and Share User Models
    • User Models Answer Four Different Questions
    • Two Types of User Models: Rationales and Guidelines
    • User Models Come in Three Formats
    • Three Ways to Communicate User Attributes
    • Five Other Things to Include in User Models
    • Show Multiple Users Side-by-Side
    • Focus on a Single User with One-Sheets
    • Share User Models in Other Ways
    • Make User Models in the Format You Will Review Them
    • User Models Are Powerful Reference Tools
• Part IV. Interactions
  • Chapter 14. Elements of Interactions
    • Three Types of Interaction Models
    • Touchpoints Have Four Building Blocks
    • Length, Depth, and Point of View
    • Phases and Moments of Truth
    • As-Is or To-Be, Looking Forward and Back
    • Tailor Interaction Models to Project and Team Needs
  • Chapter 15. Identify What to Build with Touchpoint Maps
    • How Touchpoint Maps Work
    • Activity 1: Clarify the Scenario
    • Activity 2: Generate Tasks
    • Activity 3: Refine Tasks and Sequence
    • Conversations Around Touchpoint Diagrams
    • Touchpoint Maps Reveal Discrete Parts of the Experience
  • Chapter 16. Understand How Products Fit Together with Journey Maps
    • How Journey and Experience Maps Work
    • Activity 1: Generate Touchpoints
    • Activity 2: Analyze the Journeys Structure
    • Activity 3: Explore Touchpoints in Detail
    • Journey Maps Reveal Secrets to Better Products
• Part V. Interfaces
  • Chapter 17. The Visible and Invisible Parts of an Interface
    • The Four Visible Parts of an Interface
    • The Invisible Parts of an Interface
    • The Invisible Parts of the Interface Are Most Important
  • Chapter 18. Design Interfaces with 4-Corners
    • How 4-Corners Works
    • Activity 1: Identify the Interface User
    • Activity 2: Identify the Users Task
    • Activity 3: Identify the Next Step
    • Activity 4: Identify the Previous Step
    • Activity 5: Identify Interface Content
    • Activity 6: Identify Functionality
    • 4-Corners for Wireframes, Mockups, and Prototypes
    • 4-Corners for More Than Just Screens
    • 4-Corners Creates a Shared, Holistic Vision of the Interface
  • Chapter 19. Strategies for Sketching Interfaces
    • Activity: Group Sketching to Create a Single, Shared Vision
    • Activity: Individual Sketching to Reveal Competing Perspectives
    • Activity: 6-8-5 Sketching to Generate Multiple Directions
    • Additional Things to Think About When Sketching
    • Trust Others to Make Interfaces on Their Own
  • Chapter 20. Choose the Right Interface Model: Wireframes, Comps, or Prototypes
    • Five Types of Interface Models (and the Actual Product)
    • Five Kinds of Interface Fidelity
    • Three Ways to Make Interface Models
    • Different Models Support Different Interface Fidelity
    • Use the Lowest Fidelity Possible to Reduce Iteration Time
    • Adjust Fidelity for Your Audience
• Part VI. Checks
  • Chapter 21. Checks (and Balances)
    • Checks Start with the Finish
    • Frame the Check
    • Facilitate the Check
    • Transform Feedback into Gold
    • Stick the Finish
    • Keep the Faith
• [ Index ]

pokaż cały spis treści

ukryj recenzje