Greg Ramsey is a Systems Engineer specializing in global systems management for Dell Services. He has a B.S. in Computer Sciences and Engineering from the Ohio State University and is a Microsoft Most Valuable Professional (MVP) for Microsoft System Center Configuration Manager. Greg co-authored SMS 2003 Recipes: A Problem Solution Approach (Apress, 2006) and Microsoft System Center Configuration Manager Unleashed (Sams, 2009). Greg is the co-founder of the Ohio SMS Users Group and the Central Texas Systems Management User Group.