Lisa Schwartz - ebooki
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This book provides pragmatic guidance on service management as an organizational capability. The chapters will guide you through key information about various methods, best practices, and frameworks that form the foundation for a service management capability, along with common processes and key elements of a service management practice.
- PDF + ePub pkt
A Practical Guide to Service Management. Insights from industry experts for uncovering, implementing, and improving service management practices A Practical Guide to Service Management. Insights from industry experts for uncovering, implementing, and improving service management practices
Keith D. Sutherland, Lawrence J. "Butch" Sheets, Lisa Schwartz
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