Dear William,

Thank you for you interest in North Shore Travel! You expressed interest in using North Shore Travel as Pleasant Hills Retirement Home's officially endorsed travel agency. North Shore Travel has been providing outstanding service and value to its customers for more than 25 years and has been selected as the top travel agency in the state by the Touring Association of America (TAA) for the past 3 years.

You mentioned in your call that Pleasant Hills would like to offer its residents several group tour packages each year, through a local travel agency. North Shore Travel currently offers dozens of senior citizen group tour packages to a variety of destinations. Every year hundreds of senior citizens book tour packages with us, and based on our survey data, almost all of them come back to North Shore Travel for their future travel needs. Although we have never worked directly with a senior citizen organization such as Pleasant Hills, we believe it is a great concept and are very excited about the opportunity.

I am enclosing several brochures and promotional pieces that describe just a few of the senior citizens packages we currently offer-I hope you find this informative. Please contact me if you have any questions or comments, otherwise we will see you on Thursday at 9:00. You can also visit on the web at www.northshoretravel.com.

Thanks again!
Ask Marsha for the address.
