Incident Management for Operations (ebook)(audiobook)(audiobook) Książka w języku angielskim

Okładka książki Incident Management for Operations
Tył okładki książki Incident Management for Operations

Okładka książki Incident Management for Operations

Wydawnictwo:
O'Reilly Media
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
174
2w1 w pakiecie:
     ePub
     Mobi

Ebook

109,00 zł
101,15 zł

Dodaj do koszyka lub Kup na prezent Kup 1-kliknięciem

Przenieś na półkę

Do przechowalni

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.

You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.

  • Assess your IT incident response with the PROCESS programmatic evaluation tool
  • Get an overview of the IMS all-hazard, all-risk framework
  • Understand the responsibilities of the Incident Commander
  • Form a unified command structure for events that affect multiple business units
  • Systematically evaluate what broke and how the incident team responded
Selling helion.pl